Owners can use a private link, send booking email or optionally connect an iCal feed. Clear bookings reach your diary automatically, and anything uncertain is flagged for your team to check.
Give each owner a private portal link and each property its own booking email. If their booking system provides an iCal feed, they can connect that too—or keep using the other routes without it.
Send bookings without an account or app
Forward email directly to the correct property
Optionally sync a live iCal calendar
Needs review
Coastguard Cottage
Departure
Wed 22 July
Guests
2
Note
Owner stay next
02
For the office
Check the changeover before the diary relies on it.
Clear bookings are added automatically. Uncertain dates and requested changes stay in your inbox with the original message or file, so you can confirm the right details.
Dates are shown in a consistent format
Unclear dates are flagged for your attention
Source and submission reference stay attached
Wed 22Coastguard Cottage10:00 · 2 guests
Wed 22Harbour House11:30 · 6 guests
03
For the cleaning team
Work from the master view.
Use a daily view for today’s work, a weekly view for capacity and a monthly view for what is coming next. Name one cleaner on each changeover from that same view.
Status and exceptions stay visible
One cleaner on each changeover
Calendar export is available
Private link
Harbour House
12 Quay Street
Wednesday 22 July
Check-out
10:00
Next check-in
16:00
Key safe by the side door.
Checklist8 of 12
Photos3 photos
04
For the cleaner
Hand them the job on the phone they already have.
Each cleaner has a private link. They open it on their phone, with no login and no app, and see only the changeovers you assigned to them. The address, the check-out, the next check-in and the access notes are on the job. They tick the checklist there, and they can add a photo of the finished clean. They can also report a problem with the property.
You copy the link and pass it on
One checklist for the workspace, or the property’s own
The changeover shows the count, such as 8 of 12
The photos stay private, with the count and the pictures on the changeover
Wed 22Harbour House1 open problem
Wed 22Coastguard Cottage10:00 · 2 guests
05
Back in the diary
See the problem on the changeover.
The cleaner chooses damage, missing or low supplies, maintenance, cleanliness or guest mess, or other, and writes a note of up to 400 characters. They can add up to six private photos. The diary, the month and the next seven days show a flag, such as 1 open problem. Open the booking to read it. An owner or manager marks it resolved, and can add a note. Nothing is emailed.
The flag sits on the changeover, such as 1 open problem
Up to six private photos can sit with the note
Nothing is emailed
Clean done
Harbour House
Sam Rivers · 14:05
Checklist8 of 12
Photos3 photos
Open problems1 open problem
View this changeover
06
For the account owner
Get a Clean done email.
When the cleaner marks the clean done, the account owner for that workspace gets one short email. It names the property, the cleaner and the time. It includes the checklist count, the photo count and any open problems. The pictures are not attached. A link opens the changeover. An account owner can turn these emails off on the Cleaners page.
The email names the property, the cleaner and the time
The checklist count, the photo count and open problems are included
The pictures are not attached
An account owner can turn these emails off on the Cleaners page
Before check-in
Harbour House
Next check-in · 16:00
At riskLate
Harbour House may not be clean in time
View this changeover
07
For the account owner
See At risk before the next guests arrive.
The account owner for that workspace gets one email for each reason. If a clean has not been marked done by a cutoff before the next check-in, that is one reason. The cutoff is 2 hours before check-in, and an account owner can change it on the Cleaners page, from 30 minutes to 12 hours. If today’s changeover has no cleaner assigned, that is the other reason. The diary and the booking page show At risk before check-in, and Late once that time has passed. An account owner can turn these emails off on the Cleaners page.
One email for each reason, on that changeover
The cutoff is 2 hours before check-in, or from 30 minutes to 12 hours
At risk and Late show on the diary and the booking page
An account owner can turn these emails off on the Cleaners page
Fits the way you work
Keep your bookings and cleaning diary connected.
Keep the booking tools your owners already use. Private-link submissions, booking email and optional iCal feeds come together without forcing every owner into the same process. Your team still gets one place to plan the next changeover, the person doing the clean gets that job on their phone, you can open the photos of the finished rooms, an open problem stays on the changeover until an owner or manager resolves it, the account owner for that workspace can get a Clean done email when the clean is marked done, and At risk or Late shows if the clean may miss the next check-in.
Test before you talk to us
Bring one real booking message to the free test.
A new workspace then gets 30 days with your whole portfolio, and no card. Afterwards, up to two properties stay free. Every paid plan includes unlimited cleaners and staff. For the decisions behind the workflow, read our practical changeover guides.
